1. Place of delivery

Orders placed through our site can be shipped in Europe, US, United Arab Emirates and Asia. All orders are delivered to the delivery address mentioned at the time of the order or by default in the customer contact card in his account. In case of error on the part of the customer during the communication of his data or insufficient information, resulting in a return of the product by the carrier, it will be redirected at its expense.

2. Delivery delay

The delivery time mentioned in the order summary corresponds to the shipping time indicated on the product sheet plus the processing and delivery time. In case of delivery by a carrier requiring an appointment with the customer, the customer will contact the customer as soon as possible to agree with it a delivery appointment, 30 days at the latest from the date of your order confirmation. THE FRENCH BRACELET can’t be responsible for a delay of delivery due exclusively to an unavailability of the customer after several proposals of appointment by the carrier. When the customer orders several products at the same time and they have different delivery times, the delivery time of the order is based on the furthest time. THE FRENCH BRACELET reserves the right to split shipments. Participation in the processing and shipping fees will only be charged for one shipment. In case of delay of shipment, an email will be sent to the customer to inform him of a possible consequence on the delivery time that has been indicated. In any case, in accordance with the legal provisions, in case of late delivery, the customer has the opportunity to resolve the contract under the terms and conditions defined in Article L 216-2 of the French Consumer Code. The customer is also invited to regularly check their order tracking and to contact customer service for any questions or problems.

3. Returns

Upon receipt of your package you have a period of 14 days to return your order, if you wish. Returns will be accepted only if they meet the following conditions: the product must be returned in its original packaging, in its original condition, new and unworn. To make a return use the tab contact us.